Last update – March 2022
Amadeus IT Group, S.A., Salvador de Madariaga 1, 28027, Madrid, Spain, (“Amadeus”, “we” or “us”) is committed to protecting the privacy of the personal data it collects and processes through Amadeus Discover for Travelers, the different interface(s) provided to Travelers in connection with Amadeus Discover Platform, and to act in compliance with applicable data protection legislation in its processing activities. We want you to be familiar with how we collect, use, and disclose personal data (information that identifies you as an individual).
This Privacy Notice does not apply to personal data that may be collected or processed by Amadeus when you visit www.amadeus-discover.com and which is subject to a separate privacy notice.
This Privacy Notice is also independent of privacy notices that Channels, Aggregators, Providers of Activities may give to you, as independent controllers, in connection with your usage of Amadeus Discover for Travelers and/or the booking of any Activity.
Amadeus Discover for Travelers is accessible through Channels and offered by Amadeus to facilitate the booking of activities. The data controller of your personal data is Amadeus IT Group, S.A., Salvador de Madariaga 1, 28027, Madrid, Spain. You can contact us at firstname.lastname@example.org.
We develop our services with the goal of using the minimum amount of personal data possible. Amadeus collects and processes personal data when you, as a Traveler, access and use Amadeus Discover for Travelers following your interaction(s) with the Channel(s) and in particular when you:
As a result of your usage of Amadeus Discover for Travelers, we may process personal data we collect directly from you, or personal data we are provided with by third parties such as the Aggregators and Activity Providers, in connection with your usage of Amadeus Discover for Travelers.
Each of the parties you interact with in connection with your usage of Amadeus Discover for Travelers (either Channels, Aggregators and ultimately Providers) will be responsible for giving any relevant privacy notices and informing you about how they will process your personal data. To understand more fully how your personal data is processed and who it is shared with in the processing of your personal data, we recommend you read the privacy notices of such third parties.
Personal data collected directly by Amadeus
Technical information about you which may include (i) geolocation data (ii) IP address, (iii) login information, (iv) browsing behavior and browsing information, and (v) devices and operating system
To understand how you use our Amadeus Discover for Travelers, identify usage trends and improve our services and the experience provided to you.
Security and fraud prevent purposes for example by identifying and correcting faults or areas of improvement.
Consent to the activation of cookies Legitimate interest. We consider any possible impact (both positive and negative) on you and on your rights before processing your data for our legitimate interest.
As a result of the chat services (Whatsapp) provided as part of Amadeus Discover for Travelers.
(i) phone number; (ii) destination city ; (iii) traveling profile (alone, with family); (iv) preferred activities.
To suggest you the list of relevant Activities based on your trip profile. We will give you the option to stop the service at any time by sending STOP to the chat.
Performance of contract
When Travelers contact us by e-mail for support services and/or as described in the section ‘Contacting Us’ of this Privacy Notice
(i) name, (ii) address, (iii) e-mail address, (iv) telephone number, (v) records of correspondence and (vi) any other information
To solve your problem and to respond any queries that is raised with us.
Performance of contract
After the Traveler books an Activity listed in Amadeus Discover for Travelers through an embedded widget or on any Aggregator’s website, Amadeus may receive personal data relating to such booking from the Aggregators and/or Provider, as applicable.
(i)Traveler’s contact information and (ii) booking details (date and place of Activity, number of participants, price paid, etc.).
We consider any possible impact (both positive and negative) on you and on your rights before processing your data for our legitimate interest
Furthermore, we may process your data mentioned above for complying with a legal obligation we are subject to.
We share your information only upon your request, where it is necessary for the provision of Amadeus Discover Platform or where we need to for legal reasons. Amadeus may disclose your personal data to, among others:
– Amadeus affiliates, who, due to the nature of the services Amadeus provides as a global travel technology supplier, may be located in any location around the world. These Amadeus affiliates, which provide services necessary to support Amadeus in the provision of the services described in this Privacy Notice (security, R&D, operations) will process personal data for the purposes described in this Privacy Notice in order to provide Amadeus Discover Platform and related services.
– An affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings);
– Legal, financial/accounting service providers, and other similar professional advisers;
– Third party service providers, business partners, suppliers or subcontractors (‘’Amadeus Subprocessors’’), who provide Amadeus with different services to support and provide Amadeus Discover Platform. You can find the list of Amadeus Subprocessors used in connection with Amadeus Discover Platform through the following link: [To come].
– Other third parties, if necessary:
When such disclosure takes places, Amadeus requires the appropriate technical and organizational security measures to be in place to protect personal data, and for personal data to be processed lawfully. Amadeus only allows affiliates and third-party service providers to use personal data for specified purposes and in accordance with Amadeus’ instructions.
Further information on the affiliates and third-party service providers that Amadeus uses to process personal data on its behalf can be requested by using the contact details found in the ‘Legal rights’ section of this Privacy Notice. When requesting this information, please make a reference to information about affiliates and third-party service providers so that the relevant information can be provided.
When Amadeus shares personal data with its affiliates and third parties as stated in ‘’Who is the personal data shared’’ section above, this may involve transferring personal data outside the European Economic Area (“EEA”). When personal data is transferred to another country, we ensure that it will continue to receive adequate protection through contractual or other arrangements put in place with affiliates and third-party service providers. For these transfers at least one of the following appropriate safeguards will be implemented:
Further information on the appropriate safeguards used when transferring personal data outside the EEA can be requested through using the contact details found in the ‘Legal rights’ section of this Privacy Notice. When requesting this information please make a reference to the transfer of personal data outside the EEA.
Amadeus has taken the appropriate technical and organizational security measures to protect personal data from loss or unlawful processing. When personal data is processed on behalf of Amadeus, access is limited to those who require access on a business need-to-know basis. Personal data will be processed in accordance with the instructions of Amadeus and those who have access are subject to a duty of confidentiality.
Amadeus has in place procedures to deal with any suspected personal data breach and will notify individuals and any applicable regulator of a breach where they are legally required to do so.
Amadeus retains personal data for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Channels, Aggregator and Alentour also collects personal data from Travelers. We recommend Travelers to contact these third parties to whom they provided the information directly, with any issues or requests they may have relating to personal data.
Under certain circumstances, you can exercise rights under data protection laws (right to access; right to object to or limit processing of certain data; right to request information; right to erasure of your data). You may exercise these rights relating to your own personal data or contact Amadeus for other data protection related questions by emailing email@example.com, or writing to our Chief Privacy Officer at Amadeus IT Group, S.A. C/Salvador de Madariaga 1, 28027 Madrid, Spain.
For security reasons Amadeus may require authentication of your identity and may require additional information to confirm that the rights that you may have under data protection laws are being exercised correctly.
Amadeus intends to carefully address any request and/or claim from you, as well as carefully process personal data. You are entitled to file any claim or complaint before the relevant data protection authorities if the answer provided by Amadeus does not meet your expectations.
We’ll review this Privacy Notice from time to time to make sure it is up-to-date. The latest version will always be available on through the Amadeus Discover Website. This Privacy Notice is published by Amadeus IT Group S.A. The date it was last updated is shown here: March 2022.